The 15 AI Best Chatbot Platforms for Business in 2022

In today’s world, 1.4 billion individuals use chatbot platforms. Companies are releasing their most advanced AI chatbots to conduct one-on-one discussions with consumers and staff. Chatbots powered by AI may also automate a variety of functions, including as sales and marketing, customer service, and administrative and operational chores.

The marketplace of companies that provide chatbot technology has become more difficult to navigate as demand for chatbot software has increased, with several vendors promising to accomplish the same thing. Not all AI chatbots, however, are created equal. We’ve compiled a list of the best 16 AI chatbots for distinct business use cases to assist businesses of all sizes in finding the best of the best. We’ll also go over the top 5 real-world chatbot instances, but more on that later.

We’ll cover all you need to know about AI chatbot solutions in this post, including:

• What is an artificial intelligence (AI) chatbot?
• 2022’s Top AI Chatbots
• Chatbot powered by artificial intelligence Most Commonly Asked Questions
• The 5 Most Real-Life AI Chatbot Examples

It’s vital to distinguish between AI chatbot platforms and rules-based bots before diving into the 16 top AI chatbots. Many companies adopted first-generation bots, which were strict and gave poor user experiences. Rules-based best chatbot platforms can only handle relatively simple cases.

What is an Artificial Intelligence (AI) Chatbot?

Chatbots driven by artificial intelligence deliver a more human-like experience, are capable of natural dialogue, and develop with time. While basic chatbot technology uses bot-prompted keywords or UX features like Facebook Messenger’s suggested responses to drive the conversation along, AI-powered best chatbot platforms use natural language processing and semantics to comprehend the context of what a person is saying.

The most advanced artificial intelligence software is built into the most powerful AI chatbots. So, how does a robust customer service chatbot appear? If you could see it, here’s an example of what a sophisticated AI chatbot may look like.

Smart backend software can solve hundreds of tickets or jobs per second, albeit you won’t see a purple glowing ball really tracking and shooting down tickets. Agents who work with low-quality AI chatbots (or none at all) may, on the other hand, be stuck doing manual tasks like this:

Let’s take a look at the greatest AI chatbots for 2022 and beyond without further ado.

2022’s Top AI Chatbots

Ratings for Best Chatbot Platforms (Out of 5 Stars)

1. Netomi 5
2. atSpoke 4.8
3. WP-Chatbot 4.7
4. Microsoft Bot Framework 4.6
5. Zendesk Answer Bot 4.6
6. CSML.dev 4.5
7. Alexa for Business 4.4
8. Drift 4.4
9. Salesforce Einstein 4.4
10. Dasha AI 4.3
11. SurveySparrow 4.25
12. ManyChat 4.15
13. Intercom 4.1
14. Replika 4.1

Netomi is the best AI chatbot for customer service.

What distinguishes Netomi as one of the top AI chatbots in 2022?

Companies can use Netomi’s AI platform to automatically address customer care tickets via email, chat, message, and voice. Because to its excellent Natural Language Understanding (NLU) engine, it boasts the highest accuracy of any customer care best chatbot platforms. It can automatically address over 70% of customer queries without the need for human participation, and it focuses on the AI customer experience holistically. Netomi is exceptionally simple to set up and integrates with all of the major agent desk platforms right out of the box. WestJet, Brex, Zinus, Singtel, Circles Life, WB Games, and HP are some of the firms with which the company collaborates.

Characteristics

• Understanding natural language for human-like dialogue
• Continuous optimization and reinforcement learnin
• Sentiment analysis to determine the best course of action in the contex
• Integrations of back-end systems (CRM, OMS, etc.) enable meaningful and individualized resolutions
• Integration of an agent desk for human escalation (Zendesk, Freshworks, Salesforce, Khoros, Zoho, Sprinklr, Shopify)
• Integration of knowledge bases
• Omni-channel marketing (email, chat, voice, social)
• Real-time reporting and analytics
• Multi-lingual
• Customer success team that is dedicated

atSpoke is the best AI chatbot for IT, HR, and business operations.

What distinguishes atSpoke as one of the best chatbot platforms in 2022?

atSpoke makes it simple for employees to obtain the information they require. It’s an internal ticketing system with helpdesk AI built in. Internal teams (IT help desk, HR, and other business operations departments) benefit from 5x faster answers by automatically handling 40% of queries. By surfacing knowledge base content, the AI replies to a variety of staff questions. Employees can get updates directly through Slack, Google Drive, Confluence, and Microsoft Teams, which they use on a daily basis.

Features:

• Multi-channel audio (chat, email, and SMS customer service)
• Escalation / Alerts
• Routing that is automated
• Workflow Configuration for Knowledge Base Management Reporting/Analytics
• WP-Chatbot is the best AI chatbot for WordPress.

What distinguishes WP-Chatbot as one of the most advanced best chatbot platforms in 2022?

WP-Chatbot is the most popular best chatbot platforms in the WordPress environment, providing live chat and Web chat features to tens of thousands of websites. WP-Chatbot connects to a Facebook Business page and uses a native Messenger chat widget to power live and automated conversations on a WordPress site. The installation method is simple and only requires one click. It’s one of the quickest ways to integrate live chat into a WordPress website. Users have a single inbox for all messages, whether they’re sent through Messenger or through webchat, which makes managing cross-platform customer interactions a breeze.

Features:

• WordPress installation with a single click
• Customization
• Facebook page branding with custom greetings
• All incoming messages go into a single mailbox.
• Your Facebook Business Page will be integrated.
• Compatible with all WordPress versions

Microsoft Bot Framework is the best open source AI chatbot.

What distinguishes Microsoft Bot Framework as one of the best chatbot platforms in 2022?

The Microsoft Bot Framework is an all-in-one solution for creating conversational AI experiences. The Bot Framework Composer is an open-source, visual authoring canvas that allows developers and multi-disciplinary teams to create and build conversational experiences using Language Understanding, QnA Maker, and bot responses. Users can connect a bot to popular channels and devices using the Microsoft Bot Framework, which includes a comprehensive open-source SDK and tools.

Features:

• Natural language and artificial intelligence
• Bots can be built, tested, and connected to popular channels and devices using an open source SDK and tools.
• Adapt to the existing IT ecosystem
• Experience across all channels (website or apps, Microsoft Teams, Skype, Slack, Cortana, and Facebook Messenger)
• The ability to speak

Zendesk Answer Bot is the best AI chatbot for agent desks.

What distinguishes Zendesk Answer Bot as one of the top AI chatbots in 2022?

Zendesk Answer Bot works in tandem with your Zendesk support team to quickly respond to incoming client enquiries. The Answer Bot searches your Zendesk Knowledge Base for relevant articles to offer customers with the information they need quickly. You may add more technology to your Zendesk chatbot or use the Zendesk Answer Bot on its own on your website, in mobile apps, or for internal teams on Slack.

Features:

• Multilingual
• Multi-channel audio (email, Web forms, chat, in-app)
• It’s compatible with the Zendesk Guide knowledge base.
• Deep learning is integrated into the Zendesk agent desk platform for seamless human hand-off.

CSML.dev is the best AI Chatbot for Developers.

What distinguishes CSML as one of the best chatbot platforms in 2022?

The first open-source programming language and chatbot engine dedicated to creating strong and interoperable best chatbot platforms is CSML. With its flexible syntax and ability to connect to any third-party API, CSML makes it simple for developers to create and deploy chatbots. CSML Studio is the easiest way to get started with CSML, providing everything you need to start constructing chatbots right in your browser. It’s used by hundreds of chatbot developers. A free playground is also accessible for developers to try out the language without having to register.

Features to look for:

• The syntax is quite simple, and the components are designed to be conversational.
• Memory slots for both short and lengthy periods of time
• Over 70 more apps are already integrated out of the box (CRM, ticketing, databases, livechat, and more)
• Analytics on chatbot activity
• a library of ready-to-use chatbot templates

Alexa for Business is the best AI chatbot for voice.

What distinguishes Alexa for Business as one of the top AI chatbots in 2022?

Do you wish to interact with the 83.1 million smart speaker owners? Amazon offers the greatest AI chatbot software for voice assistants, having secured 70% of the market. IT departments can use Alexa for Business to construct custom skills that can answer consumer questions. The production of bespoke skills is a trend that has exploded: in little over three years, Amazon has grown from 130 skills to over 100,000 skills. By creating bespoke Alexa skills, your consumers will be able to ask inquiries, order or reorder products or services, and interact with other information by simply speaking out loud. Teams may link Alexa for Business with Salesforce, ServiceNow, or any other custom apps and services.

Features to look for:

• APIs that allow you to design, maintain, test, and publish bespoke skills on your own time.
• In your application logic, Request APIs accept Alexa’s intents and directives.
• Text-to-speech, graphics, and streamed audio and video can all be used to respond to customers.
• SDKs for Node.js, Python, and Java that support transactions and closed-loop commerce.

Drift is the best AI chatbot for sales.

What distinguishes Drift as one of the best chatbot platforms in 2022?

Websites with Drift B2B chatbots are used to qualify leads without the use of forms. Drift chatbots build leads in your CRM by asking qualification questions (Salesforce, HubSpot and Marketo). The chatbot may automatically organize appointments for sales teams once a lead has been qualified by connecting to calendars and pulling availability. Drift also enables businesses to identify their most valuable customers and provide customised welcome messages to them. Drift can interact with some of the top knowledge base platforms, such as Zendesk, Help Scout, HelpDocs, and others, to surface relevant material if other queries occur throughout the chat.

Features to look for:

• A mobile and desktop chat widget
• SDKs for JavaScript Web, Android mobile, and iOS mobile and web, as well as an API for building apps, customizing the chat widget, and integrating with your platform.
• Slack, Office 365 Calendar, Salesforce, and Market are examples of out-of-the-box integrations.

Salesforce Einstein is the best AI chatbot for Salesforce users.

What makes Salesforce Einstein one of the best chatbot platforms in 2022?

Salesforce Einstein is an AI chatbot created by Salesforce, one of Silicon Valley’s most successful enterprises. Salesforce is first and foremost a customer relationship management (CRM) company, as seen by its stock symbol.

Salesforce’s success is largely due to the numerous software connectors that are either created by Salesforce or by third-party organizations. Netomi, for example, has developed a very strong Salesforce chatbot that works flawlessly with Salesforce’s platform. To have Einstein Bot at your fingertips, you must first purchase Salesforce’s overall system and then pay $50 per month for Salesforce Service Cloud (which we also recognized as one of the 11 best help desk software options of the year).

Features:

• Conversational AI with the ability to triage and route to human agents as appropriate
• Integration with other SalesForce products is seamless.
• Requires Salesforce Service Cloud is a cloud-based service management platform.

Dasha AI is the best AI chatbot for call centers.

What distinguishes Dasha AI as one of the best chatbot platforms?

Dasha is a platform for conversational AI as a service. It gives developers the tools they need to create AI systems that are human-like and deeply conversational. The programs can be used to replace call center agents, offer conversational speech interfaces to mobile apps, and connect IoT devices. In Conversational AI 2020, Dasha was named a Gartner Cool Vendor.

To build with Dasha, no prior knowledge of AI or machine learning is required; any developer with a basic understanding of JavaScript would feel perfectly at home.

Features to look for:

• Voice synthesis that is indistinguishable from human speech
• Conversational depth is limitless.
• All Dasha apps you create are your intellectual property.
• The SDK simply interacts with your existing infrastructure.
• You may integrate live AI discussions to your websites or mobile apps using Voice over GRPC.
• Stackable named things, robust digressions and intents
• Conversational concurrency at an all-time high
• The SDK simply interacts with your existing infrastructure.

SurveySparrow is the best AI chatbot for user or market research.

What distinguishes SurveySparrow as one of the best chatbot platforms in 2022?

SurveySparrow is a conversational survey and form software platform. Customer satisfaction

surveys (such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), or Customer Effort Score (CES)) and Employee Experience surveys (such as Recruitment & Pre-hire, Employee 360 Assessment, Employee Check-in, and Employee Exit Interviews) are included in the platform. In a chat-like experience, the conversational UI launches surveys. The completion rate of surveys is increased by 40% using this method. SurveySparrow comes with a variety of question kinds and templates that are ready to use. Through Zapier, Slack, Intercom, and Mailchimp interfaces, surveys can be incorporated on websites or other software platforms.

Features to look for:

• Conversational surveys that are tailored to your needs
• Multiple users and subaccounts
• Surveys in many languages
• Conditional logic branching is used in smart surveys.
• Surveys with a private label
• Workflows in pictures
• Omni-channel marketing (email, social media, web links, embedded options, scannable QR code and email)
• Analytics and reports

LivePerson is the best AI chatbot for the Conversational Cloud.

What makes LivePerson one of the best chatbot platforms?

LivePerson provides AI-powered conversations that link brands with customers across numerous channels. The Home Depot, IBM, and Vodafone are among the organizations that cooperate with LivePerson to provide a variety of goods and services across a variety of industries. According to LivePerson’s website, its conversational AI software is mostly used for marketing and sales, with some customer service thrown in for good measure.

Features to look for:

• Apart from email, it integrates with the majority of channels.
• Reports that are time-based are available.
• Interface that is easy to use
• Dashboard for real-time analytics
• Pricing tailored to businesses

ManyChat is the best AI chatbot builder for Messenger.

What distinguishes ManyChat as one of the best chatbot platforms in 2022?

2.4 billion individuals will use Facebook Messenger next year. If you’re searching for a quick method to establish a simple chatbot to sell products, arrange appointments, give order updates, or distribute coupons on Facebook Messenger, ManyChat is a perfect solution. It features industry-specific templates, or you can create your own using a drag-and-drop interface that lets you launch a bot in minutes without having to code. Through Zapier and Integromat, you can connect to eCommerce technologies like Shopify, PayPal, Stripe, ActiveCampaign, Google Sheets, and 1,500+ more apps.

Features to look for:

• Basic analytics and reporting
• To create a bot, use a drag-and-drop interface.
• Shopify, Google Sheets, MailChimp, HubSpot, ConvertKit, and Zapier all have integrations.
• There is no need for coding.
• Setup is simple and takes only a few minutes.

Intercom is the best AI chatbot for marketers.

What makes Intercom one of the best chatbot platforms?

Intercom was one of the first best chatbot platforms to hit the market when it launched in 2011. Intercom has a reputation for being a simple, rules-based bot for business (with minimal AI). Intercom, on the other hand, has only lately produced an AI chatbot. Having said that, there are several compelling reasons to choose Intercom as a top-performing software in the sector, including a broad list of software connectors.

Features:

• Intercom’s Business Messenger provides interactive customer service.
• With over 250 out-of-the-box apps, this is a powerful integration set.
• Personalizes experiences by combining business and customer data.
• Continuity of experience between desktop and mobile
• Up to 33% of questions can be answered automatically using machine learning models.
• There is no free tier, and higher levels are more expensive than other possibilities.

Replika is the best AI companion and friend chatbot.

What distinguishes Replika as one of the best chatbot platforms in 2022?

While this is not a business use case, it is cool enough to be included on our list. Replika is an artificial intelligence chatbot that aspires to be a “friend” who gives “no judgment, drama, or social anxiety.” It promises that users may “create a true emotional connection, share a laugh, or get real with an AI that’s so excellent it almost seems human with an AI that’s so good it almost seems human with an AI that’s so good it almost seems human with an AI that’s so good it almost seems human with an AI Users can create their 3D avatar, assist it in learning about the world, and help it develop a personality. You have the option of making it a buddy, virtual significant partner, or mentor.

Features to look for:

• Learns to copy other people’s actions.
• Voice recognition and messaging
• Apps for iOS and Android
• Avatar that can be customized

FAQ About Best Chatbot Platforms

In these four AI qualities, the finest AI chatbots are incredibly sophisticated:

• Intent recognition entails a semantic comprehension of text-based and AI chatbots that draw on a wide corpus of language data and business-specific training samples to learn general syntactical and semantic knowledge. AI chatbots’ knowledge gleaned from big data sources aids in the extension and transfer of language, allowing for better interpretations with fewer business-specific training samples.
• Entity extraction is the process of extracting information about a given item or notion. Dates, places, times, descriptions, names, items, and numbers, for example. These bits of information serve as the foundation for interpreting and defining inputs.
• AI Chatbots employ the next best action to activate multiple steps required to acquire appropriate details from users and business systems for meaningful resolution, based on intent and entities. AI chatbots employ their long and short-term memories to learn user preferences and conduct contextually relevant smart actions.
• Vocabulary expansion and transfer—algorithms can capture and refine vocabulary, including synonyms, to improve interpretations. These tweaks are related to certain groups of users in order to generate more genuine responses and pass them on to new bots.

The best chatbot platforms (mentioned above) enable for quick scaling and minimal manual effort. You now understand what makes the top AI chatbots so effective.

The 5 Most Real-Life AI Chatbot Examples

The adoption rate of chatbots by prominent brands and industry leaders is growing tremendously as they become smarter. Let’s look at some real-world instances of firms that use AI chatbots now that we’ve looked at which companies develop the finest AI chatbot technology and how to define what makes one chatbot better than another. Here are the findings of five of the most successful chatbot implementations:

AI Chatbot of the Year Overall: The WestJet Chatbot

Background of the Business

WestJet, Canada’s only three-time Best Airline winner, has implemented a chatbot to better service its millions of monthly website users. Users can purchase vacation plans, ask queries, and get answers to frequent customer service concerns using its chatbot “Juliet.”

Results from a Chatbot

When WestJet’s bot originally launched, it was capable of automatically resolving roughly 30% of all customer service tickets. That percentage has risen to over 87 percent in less than two years. Not only does this represent the greatest rate of automated ticket resolution ever recorded – making WestJet’s Juliet the world’s most powerful chatbot – but it also demonstrates the sophistication with which true artificial intelligence can learn and improve over time. As a result, WestJet customer service workers may work alongside the AI bot and handle almost 5X the regular volume of customer support.

If you want to learn more about Juliet, WestJet’s chatbot, check out one of the links listed below.

• With AI, WestJet elevates the flying experience.
• WestJet improves the guest experience by reducing customer resolution time.
• Juliet from WestJet is now available to answer questions on Google Assistant.
• Juliet from WestJet is now available on WhatsApp.

Charter Spectrum’s Chatbot is the best AI Chatbot for Telecom.

Background of the Business

A chatbot has been integrated into the customer care operations of Charter Spectrum, a leading cable and phone service provider in the United States. Prior to the bot’s launch, Charter’s customer service personnel were handling about 200k live chats each month, the most of which were for routine issues like forgotten passwords or usernames.

Results from a Chatbot

Charter Spectrum was able to answer 83 percent of chat tickets without human interaction after integrating the “Ask Spectrum” chatbot into its customer care team. This reduced their customer service workload dramatically, resulting in a 300 percent boost in ROI.

Covergirl’s Chatbot is the best AI Chatbot for Ecommerce.

Background of the Business

Covergirl, a well-known cosmetics company, has taken a different approach. Chatbots are being used to engage with teenagers by delivering product information and distributing coupons. The Covergirl bot was created to assist the brand in addressing the importance of social media influencers in the lives of young customers. Customers can use the bot to acquire product information as well as coupons for specific items.

Results from a Chatbot

Covergirl’s social media engagement has increased by a factor of 14 as a result of their ecommerce chabot. They also had a 91 percent good sentiment rating and a 51 percent coupon click-through rate.

Visit here to get a copy of our retail Customer Service Benchmark report.

Amtrak’s Chatbot is the best AI chatbot for travel.

Background of the Business

Amtrak, the nation’s largest rail service provider, has introduced a travel chatbot to assist its 375k daily website users. Users can plan travel, ask basic inquiries, and seek support from the Amtrak chatbot, which is modeled after the company’s top customer service personnel.

Results from a Chatbot

Amtrak’s bot currently handles around 5 million requests per year. As a result, bookings have increased by 25% and revenue has increased by 30%. Overall, this has resulted in an 800% improvement in ROI.

Download this eBook to explore how artificial intelligence is fundamentally altering the travel experience.

Johnson & Johnson’s Chatbot

Company has the best AI Chatbot for Customer Experience.

Background

Johnson and Johnson owns The BabyCentre UK, a pregnancy and parenting resource. The company launched a bot on Facebook Messenger to give new and expecting mums with information and content. Targeting and personalisation are used by the bot to give relevant information and respond to common user questions.

Results from a Chatbot

BabyCentre saw an 84 percent engagement rate and a 53 percent click-through rate as a result of the bot. Despite using the same personalisation approaches, this represented a 1,428 percent increase over email communications.

Conclusion

Best chatbot platforms can help you achieve great productivity, but you must choose the proper AI partner. The variety of AI chatbots on the market today is astounding.

The best chatbot platforms for businesses are laser-focused on a single use case, such as customer support, surveys, administrative duties, or sales. With 53% of businesses intending to employ chatbots in the next 18 months, it’s critical that teams choose the proper technology that prioritizes the end-user experience, surpasses goals, is simple to use, and integrates with other business processes.

As a result, while a growing number of businesses claim to have advanced AI systems, not all AI chatbots are made equal.